Return Policy

We want you to be fully satisfied with every item that you purchase  from scooterandmore.com

If you are not satisfied with a product that you have purchased, you may return it within 30 days of delivery for a full refund of the purchase price, minus the shipping, handling and restocking fees that apply.

Restocking Fees

Returnable products require a restocking fee and this will be determined as below.

  • Scooters: 10% restocking fee
  • Power Chairs, Auto Lifts & Ramps: 15% restocking fee
  • Lift Chairs & Manual Wheelchairs: 20% restocking fee
  • All other items: 15% restocking fee

The product must be returned in new condition, in original boxes, and with all paperwork, parts and accessories in order to satisfy our return policy.

The buyer is responsible for return shipping coasts.

Please see our Return Rules and Restrictions and Return Exceptions before returning your item.

Return Rules And Restrictions

  • Items must be returned within 30 days of delivery.
  • You must include the original packing slip or your sales receipt. Be certain to save copies for your records.
  • Your returned item must be in new condition, in original boxes, and with all paperwork, parts and accessories.
  • Shipping and handling costs and other additional charges are non-refundable.
  • We will not accept CODs or third party billing for returned merchandise.
  • You can expect a refund in the same form of payment originally used for purchase within 3-5 days of our receiving and inspecting your returned product.
  • Notification received by Scooters and More that a customer would like to initiate a return must be made within 30 days from the day the unit is delivered. Notification must be made either by calling 407-866-1119, or by completing a return form here: RETURN REQUEST. Please include “30-Day Trial Return” in the comments.

     • Units returned without an authorization from Scooters and More will not be refunded.

     • Customers must have a valid email address.

     • The 30 Day Trial return is only applicable to delivery addresses within the contiguous 48 United States.

Return Exceptions

We want you to be fully satisfied with every item that you purchase from scooterandmore.com

Our standard return policies do not apply to all items. Some items cannot be returned.

Non-returnable items include:

  • Bath and Safety Products
  • Personal or Hygiene Products
  • Batteries, Chargers or Electrical components
  • Used equipment
  • Special/custom orders
  • Replacement Parts
  • Face masks, Wipes, Hand sanitizers